Matt Richardson
mattr@mattrichardson.io | 262-337-1832 | linkedin.com/in/matt-richardson-technology | Milwaukee, WI
Corporate IT Leader • Information Security • User Experience • Business Systems • Product
- 9+ years as a director, leading teams (up to 20) to scale architecture, technology operations and processes
- 15+ years of progressive experience delivering results in SaaS Software, Finance, Healthcare, Cybersecurity & Law
- Leadership style built on integrity, enablement and comprehensive improvement plans for managers & contributors
- Proven track record of defining and delivering strategic vision for IT, Security, and Product
KEY ACCOMPLISHMENTS
At Red Canary - Delivered $700,000 reduction in budgeted SaaS spend by collaborating with key stakeholders and vendors. Implemented system backlogs (32), roadmaps and change management,establishing a culture of continuous improvement.
At Red Canary - Completed a series of “zero trust” & “zero touch deployment” projects for corporate and product technology stacks. Deployed device trust (using Okta, JAMF, AWS, Azure, Google and Terraform), modernized password policies to NIST standards and implemented rule-based access controls (Okta, Azure, AWS, Google, JAMF).
At Red Canary & CAPPS, LLC - Completed major initiatives (more than 10 per year at each company) to improve usability, optimize user experience, security, compliance, infrastructure and product performance, vendor management and cross-department collaboration with business stakeholders. Established flexible roadmaps (12-16 months), aligned to OKRs.
EXPERTISE
| Business: | |
| Compliance: | SOC, ISO 27001/27701, PCI DSS, HIPAA, HITECH, FERPA, CCPA, NIST, ITIL |
| Security Operations: | |
| IT Operations: | |
| Technology: | Cloud & Hybrid Architecture (AWS, Azure, Active Directory, GCP), MacOS, Windows, Linux, UNIX, Cisco |
| Tools: | |
| Certifications: |
- Business:
- Green
- Compliance:
- SOC, ISO 27001/27701, PCI DSS, HIPAA, HITECH, FERPA, CCPA, NIST, ITIL
- Security Operations:
- Green
- IT Operations:
- Green
- Technology:
- Cloud & Hybrid Architecture (AWS, Azure, Active Directory, GCP), MacOS, Windows, Linux, UNIX, Cisco
- Tools:
- Green
- Certifications:
- CISSP
WORK HISTORY
Director
COMPANY Location 01/2021 - 12/2021
Lead internal technology operations with a budget of $4 million for a high-growth, award-winning MDR/XDR cybersecurity software company with an international customer base. Focused on creating technology experiences that enable productivity and align with modern security controls. Reported to CISO.
- Designed and directed a strategic vision for IT functions, operating guidelines and standards from the ground up
- Optimized IT team, processes and systems during a period of accelerated growth (+200% revenue)
- Completed major initiatives modernizing authentication, security, access management and endpoint experience
- Developed and fostered a team of 15 high-performing administrators, engineers and analysts to embody our core values and support a growing number of “internal customers” (+230 net new employees)
- Closed 6,857 tickets, completed 27 projects, achieved 95% user satisfaction (NPS of 70)
- Collaborated with key business stakeholders to identify opportunities for improving user experience and governance
- Collaborated with business stakeholders and security teams to align enablement efforts and user experience with compliance frameworks (NIST, SOC II, ISO 27001/27701)
- Reduced risk (zero critical/high vulnerabilities), optimized controls (zero findings), improved user security behavior (no breaches) and maintained productivity (99.98% uptime) while improving overall user experience
Director
COMPANY Location 01/2021 - 12/2021
Lead internal technology operations with a budget of $4 million for a high-growth, award-winning MDR/XDR cybersecurity software company with an international customer base. Focused on creating technology experiences that enable productivity and align with modern security controls. Reported to CISO.
- Designed and directed a strategic vision for IT functions, operating guidelines and standards from the ground up
- Optimized IT team, processes and systems during a period of accelerated growth (+200% revenue)
- Completed major initiatives modernizing authentication, security, access management and endpoint experience
- Developed and fostered a team of 15 high-performing administrators, engineers and analysts to embody our core values and support a growing number of “internal customers” (+230 net new employees)
- Closed 6,857 tickets, completed 27 projects, achieved 95% user satisfaction (NPS of 70)
- Collaborated with key business stakeholders to identify opportunities for improving user experience and governance
- Collaborated with business stakeholders and security teams to align enablement efforts and user experience with compliance frameworks (NIST, SOC II, ISO 27001/27701)
- Reduced risk (zero critical/high vulnerabilities), optimized controls (zero findings), improved user security behavior (no breaches) and maintained productivity (99.98% uptime) while improving overall user experience
Director
COMPANY Location 01/2021 - 12/2021
Lead internal technology operations with a budget of $4 million for a high-growth, award-winning MDR/XDR cybersecurity software company with an international customer base. Focused on creating technology experiences that enable productivity and align with modern security controls. Reported to CISO.
- Designed and directed a strategic vision for IT functions, operating guidelines and standards from the ground up
- Optimized IT team, processes and systems during a period of accelerated growth (+200% revenue)
- Completed major initiatives modernizing authentication, security, access management and endpoint experience
- Developed and fostered a team of 15 high-performing administrators, engineers and analysts to embody our core values and support a growing number of “internal customers” (+230 net new employees)
- Closed 6,857 tickets, completed 27 projects, achieved 95% user satisfaction (NPS of 70)
- Collaborated with key business stakeholders to identify opportunities for improving user experience and governance
- Collaborated with business stakeholders and security teams to align enablement efforts and user experience with compliance frameworks (NIST, SOC II, ISO 27001/27701)
- Reduced risk (zero critical/high vulnerabilities), optimized controls (zero findings), improved user security behavior (no breaches) and maintained productivity (99.98% uptime) while improving overall user experience
EARLIER CAREER
Director of Technology, WebCME, Inc., Milwaukee, WI – 2006 - 2009
IT Manager, ADPS Insurance, Inc., Milwaukee, WI – 2002-2005
Network Administrator, CC&N, Inc., Milwaukee, WI– 2000-2002
EDUCATION
Bachelor of Arts (Partial), Philosophy & Psychology, University of Wisconsin Milwaukee, Milwaukee, WI